Exchange, Return and Refund Policy
You can exchange or return for a full refund of the purchase price (not including charges for shipping and handling) products you have purchased from Bosley within fourteen (14) days from the date of purchase for purchases made at a Bosley office, or within (14) days of receipt of the product for orders placed online or over the phone.
In order to have your return or exchange processed:
- You must return the product(s) in new, unused condition, in its original packaging, with all original contents and material
- You must provide a proof of purchase (e.g., receipt, gift receipt, shipping invoice, etc.)
- You must return the product(s) in new, unused condition, in its original packaging, with all original contents and material
- You must provide a proof of purchase (e.g., receipt, gift receipt, shipping invoice, etc.)
Please go to a Bosley office with the above items or mail them to:
Bosley, Inc
Attn: Refunds & Exchanges
9100 Wilshire Blvd.
East Tower Penthouse
Beverly Hills, CA 90212
If you return merchandise that does not meet the conditions of the return policy, the item(s) will be sent back to you and no exchange or refund will occur.
Returns and Exchanges by Mail
If you return or exchange a product by mail, the cost of return shipping will be at your charge and will not be reimbursed by Bosley. We recommend that you ship your package with a carrier that can provide tracking and insurance. Please provide your current mailing address and make sure that your return address is legible and accurate. Bosley will not be held responsible for undeliverable merchandise or packages lost in transit.
Manufacturing Defects, Malfunctions or Other Technical Issues
You may exchange a product for another due to manufacturing defect, malfunction or other technical issue, provided you followed the manufacturer’s instructions (e.g., registration of product, use in accordance with instructions). Products will not be exchanged when damage is due to ordinary wear and tear, misuse, or accidents.