For all hair transplantation procedures performed by Bosley physicians, we agree to replace any non-growing hair transplant graft free of charge, providing the patient has adequate donor hair and meets the terms and conditions below. In our experience, such replacement has seldom been necessary.
Hair transplantation patients may respond differently to treatment, and results may vary from person to person. For each surgical hair restoration procedure performed at Bosley (the “Bosley Procedure”), we will replace any hair graft that did not grow, free of charge to you, provided that all of the following terms and conditions are met:
- A minimum of 12 months has passed since your Bosley Procedure was performed by a Bosley Medical Group affiliated physician (“Bosley Physician”) at a Bosley Medical Group surgical office;
- Following the Bosley Procedure, you did not have another surgical hair restoration procedure performed by any physician other than a Bosley Physician. Further, you have not received or have been undergoing any aesthetic and/or medical treatment that can adversely affect hair growth;
- You have complied with and followed all post-operative care instructions and other medical recommendations made by the Bosley Physician, and attended all of your post-operative consultations and other follow-up visits at a Bosley Medical Group surgical office;
- A Bosley Physician has assessed the growth of your transplanted hair and has determined the number of grafts to be replaced at no cost to you; and you have not been determined ineligible for a subsequent Bosley Procedure by a Bosley Physician for any medical reason (including, but not limited to, failure to disclose relevant medical history and information, inadequacy of donor area, lack of elasticity of scalp tissue, appearance of a new medical condition).
The final decision regarding your medical eligibility for treatment will be made by a Bosley Physician in accordance with his or her medical judgment.
The SMP Promise
At Bosley, our physicians and SMP technicians care at the highest level to ensure that our customers are completely satisfied.
In the unlikely event that you need an extra touch-up or enhancement within your first year of treatment, Bosley promises one free complimentary session.
Bosley Revitalizer Satisfaction Guarantee
If after six months of use you are not satisfied with the results seen from your Revitalizer Laser device, you may:
a) Return the device to Bosley for refund less 25% restocking fee, or
b) Surrender your device to Bosley and apply the purchase price of your device to a qualifying Bosley procedure (FUT, FUE) at standard rates (No other discounts will be honored).